Contact Us
We'd love to hear from you! Whether you have a question, feedback, bug report, or feature request, please don't hesitate to reach out.
Frequently Asked Questions
Before contacting us, you might find answers to common questions below:
Is my data safe when using your tool?
Yes! All decoding and encoding operations happen entirely in your web browser. Your data never leaves your device, and we cannot see or access it.
Is Base64 encoding secure?
No. Base64 is NOT encryption. It's simply a way to represent binary data in text format. Do not use it to protect sensitive information. Use proper encryption methods instead.
What file size limit do you support?
Our tool can handle files up to 100MB. However, very large files may take longer to process depending on your device's performance.
Why do you use ads?
We display ethical, non-intrusive ads to cover hosting costs and support free access to this tool. We will never charge users to access our service.
Can I use this tool offline?
Once the page is loaded, the decoding/encoding functionality works offline. However, you need an internet connection to initially load the page.
Do you support mobile devices?
Yes! Our tool is fully responsive and works on desktop computers, tablets, and mobile phones.
Get in Touch
If your question wasn't answered above, or if you'd like to contact us for any other reason, please use one of the following methods:
Email Us
support@base64decodeencode.com
We typically respond within 24-48 hours
What We Can Help With
- Technical Support: If you're experiencing issues with the tool
- Bug Reports: Found a problem? Let us know!
- Feature Requests: Suggest new features or improvements
- General Inquiries: Questions about Base64 or our service
- Business Inquiries: Partnership or collaboration opportunities
- Privacy Concerns: Questions about how we handle data
- Feedback: Tell us what you love or how we can improve
When Reporting Bugs
To help us resolve issues quickly, please include:
- A description of what went wrong
- Steps to reproduce the issue
- Your browser and version (e.g., Chrome 120, Firefox 121)
- Your operating system (e.g., Windows 11, macOS 14, Android 13)
- Any error messages you saw
- Screenshots if applicable (don't include sensitive data!)
Suggest a Feature
We're always looking to improve! If you have ideas for new features, please share them. We especially welcome suggestions for:
- Additional encoding formats
- New character set support
- Interface improvements
- Mobile app development
- API access
- Batch processing capabilities
Security Issues
If you've discovered a security vulnerability in our website or service, please report it responsibly by emailing us directly at:
security@base64decodeencode.com
Please do not publicly disclose security issues until we've had a chance to address them.
Language Support
Our tool is available in 12 languages. If you notice translation errors or would like to help improve translations, please contact us.
Response Time
We aim to respond to all inquiries within 24-48 hours during business days. During weekends and holidays, responses may take slightly longer. Thank you for your patience!
Business & Partnership
Interested in partnering with us or have a business proposal? We're open to:
- Content partnerships
- Technology integrations
- White-label solutions
- Educational collaborations
Contact us at: business@base64decodeencode.com
Connect With Us
While we primarily communicate through email, you can also:
- Share your experience: Tell others about our tool if you find it useful
- Leave feedback: Your opinions help us improve
- Contribute: Help us expand language support or improve documentation
Thank you for using Base64 Decode & Encode Tool!
We appreciate your feedback and support.